Refund policy

30-day money-back guarantee: no questions asked

If you are not completely satisfied with your purchase, contact us within 30 days of delivery to request a return for a full refund. You do not need to give a reason or prove that the item is defective.

Returned items must be undamaged and in like-new condition. You are responsible for return postage. Your refund includes the original standard shipping charge, but not the postage you pay to send the item back, except where applicable law requires otherwise.

Item condition

You may open and try the item during the 30-day period. It does not have to be unopened. When returned, it must be clean, undamaged and in like-new condition, with all included parts and accessories. Damage caused after delivery, misuse, alterations or wear that leaves the item no longer like new are not covered by this satisfaction guarantee.

This condition does not limit your rights if an item arrived damaged, faulty, incorrect or otherwise failed to meet applicable legal requirements.

How to request a return

Use our Contact us page within 30 days of delivery. Include your order number and the email address used for the order so we can locate your purchase.
Tell us that you would like to return the item. No explanation, photos or video are required to use the satisfaction guarantee.
We will provide the return address and instructions. Return the item using those instructions.

The 30-day deadline is for contacting us to request the return, not for the returned parcel to reach us. Please send the item back promptly after receiving the instructions.

Return postage and destination

You arrange and pay for return postage. We do not provide a free prepaid return label for change-of-mind returns. Return postage is separate from the original delivery charge and is not reimbursed, except where applicable law requires us to cover it.

The return address may be outside the United States, and international return postage may be more expensive than domestic postage. We will confirm the destination and address after you contact us and before you send anything back. Do not send the item to the address on the original parcel or to our business address unless we have instructed you to do so.

We recommend a tracked service and keeping your postage receipt so the returned parcel can be located if needed.

Your refund

Once we receive the returned item and confirm that it meets the condition requirements above, we will issue a refund to your original payment method. The refund covers the full price paid for the returned item or items, the original standard shipping charge and any applicable refundable taxes. We do not deduct restocking, administration or payment-processing fees from your refund.

We will notify you when the refund has been issued. Your bank or payment provider may need additional time before the credit appears in your account.

Damaged, faulty or incorrect items

If an item arrives damaged, faulty or incorrect, please contact us before arranging a return so we can help with the appropriate remedy. The like-new condition and customer-paid return-postage terms do not restrict any rights or remedies you have under applicable law. Where the law requires us to cover return costs, we will do so.

We may invite you to share details or photos to help us understand a problem, but they are not a condition of using the 30-day satisfaction guarantee. Your refund under this policy does not depend on reimbursement from a supplier.