Terms of service

About these terms

This website operates under the name Velmavo. In these terms, “we,” “us” and “our” refer to Velmavo. These terms apply to shopping on velmavo.com and purchases made through the store. By placing an order, you agree to these terms, subject to any consumer rights that cannot be waived.

Please read these terms together with our Shipping policy, Returns & refunds policy and Privacy policy. Business contact details are available in About Velmavo.

Products and information

Please review the product description and your selected options, size, finish and quantity before ordering. We aim to describe products accurately. Screens and lighting can affect how colors appear, but this does not limit your rights if an item is faulty, incorrect or materially different from its description.

Product availability and prices may change. If we cannot supply an item you ordered, we will contact you and refund the affected purchase.

Prices and payment

Prices are shown in US dollars. Your order total, shipping charge and any applicable taxes are shown at checkout before you pay. Available payment methods are displayed during checkout.

If a pricing or listing error affects your order, we will contact you to explain it and offer the choice to proceed on corrected terms or cancel for a full refund. We will not charge an additional amount without your agreement.

Placing an order

Please provide a complete delivery address and an email address where we can reach you. If you create an optional customer account, keep your sign-in details secure and contact us if you suspect unauthorized use.

We may be unable to fulfill an order if payment cannot be authorized, an item is unavailable, the destination is outside our shipping coverage, or there are reasonable grounds to suspect fraud. If we cancel an order, we will notify you and refund any payment taken for it.

Changes and cancellations

To request a change or cancellation, please contact us as soon as possible with your order number. We will try to help, but a change or cancellation is not guaranteed once processing has started or the order has shipped.

If we confirm cancellation of your order, we will issue a full refund, including the original shipping charge, to your original payment method. If we cannot stop the order, you can use the return process after delivery under our Returns & refunds policy.

This does not limit your right to cancel a delayed or unavailable order where applicable law requires it, or any other statutory cancellation right.

Shipping and fulfillment

Orders may be fulfilled by third-party suppliers and shipped from outside the United States. Available destinations, product-specific delivery estimates, tracking, split shipments and Velmavo's responsibility for import-related charges are explained in our Shipping policy.

Velmavo remains your contact for order questions and delivery problems; you do not need to arrange a resolution directly with our suppliers.

Returns and refunds

Our 30-day money-back guarantee and the conditions and process for returning an item are set out in our Returns & refunds policy. Please contact us before sending an item back so we can provide the return instructions and address.

Using the website

Please use the store lawfully. Do not submit fraudulent orders, interfere with the website's operation, introduce malicious software or misuse another person's information.

The website's branding and content belong to Velmavo or their respective owners. These terms do not transfer ownership of those materials to you.

Our store uses Shopify's technology for the website and checkout. Velmavo handles your purchase, customer support and the commitments described in our store policies.

Your consumer rights

Nothing in these terms removes or limits any consumer right, statutory guarantee, remedy or liability that cannot lawfully be excluded or limited. Our store policies do not replace your rights under applicable law.

Privacy and changes to these terms

Our Privacy policy explains how personal information is handled.

We may update these terms for future orders by publishing revised wording on this page. An update does not retroactively reduce the rights or promises attached to an order you have already placed.