Shipping policy

Where we ship

We currently ship to the 48 contiguous United States and Washington, DC. We do not currently ship to Alaska, Hawaii, US territories, APO/FPO/DPO military addresses or destinations outside the United States.

Shipping charges

Your shipping charge and any applicable taxes are shown at checkout before you pay. If items from one order are sent in separate packages, we do not charge an additional shipping fee for those separate deliveries.

Processing and delivery estimates

Delivery estimates vary by product and selected option. Please check the estimate shown on the product page before ordering. Our product-page estimates are in calendar days and include both order processing and shipping; they are not just the time a parcel spends in transit.

These are estimates, not guaranteed arrival dates. Availability, holidays, weather, customs processing and carrier disruptions can affect timing. Items in the same order may have different delivery estimates.

If we cannot ship an item within the stated time, we will contact you with updated information and the option to wait or cancel for a prompt refund. Where your consent to a delayed shipment is required, we will obtain it or cancel and refund the unshipped items. If we cannot supply an item, we will notify you and refund it.

Fulfillment and tracking

Orders are fulfilled by third-party suppliers and may ship directly from locations outside the United States. An order may arrive in more than one package, on different days.

We will email tracking information when it becomes available. Tracking updates may take time to appear after a tracking number is issued. If your order has multiple parcels, tracking information may be provided separately for each one.

Import duties and customs charges

Velmavo covers import duties, customs-clearance charges and carrier import fees for orders we accept. These are not an additional cost for you to pay on delivery.

If a carrier or customs authority asks you to pay an import-related charge, please contact us with your order number and the notice before paying so we can arrange a resolution.

Your delivery address

Please check that your delivery address is complete and correct before placing your order. If you notice a mistake, contact us as soon as possible. We will try to help, but address changes may not be possible once an order is being processed or has shipped.

Delayed, missing or damaged deliveries

If your delivery is overdue, tracking has stopped updating, a parcel is missing, or an item arrives damaged or incorrect, please contact us with your order number. We will investigate with the supplier or carrier and arrange an appropriate replacement or refund. This does not limit your rights under applicable law.